Customer Support

At VTLS, we pride ourselves on our excellent customer support. By purchasing VTLS products, you not only get software that meets and exceeds the needs of your library or institution, you also get customer support that is with you every step of the way.

Customer Service Standards

Our objective is to provide our customers with high quality customer service:

• Treat our customers with enthusiasm, courtesy and respect.
• Promptly answer our customers’ questions with accurate, objective information.
• Resolve our customers' needs with the fewest number of calls possible.
• Provide educational information to our customers about the resources we manage, they use, and the products in development
• Use language that our customers can easily understand.
• Ask for and consider our customers' ideas about programs, and services.
• Promptly respond to our customers' suggestions, concerns, and complaints.
• System transition support / project management.